Shipping Policies

Our terms and Conditions apply to all sales, a copy of which can be requested from us at any time. Some terms to be aware of that pertain to delivery, warranty, returns and refunds.

Delivery

  1. A representative from Ergomotion will contact the Customer to arrange a suitable delivery date and time when orders are ready.
  2. The desk is delivered fully assembled with a furniture removalist during work hours Monday-Friday.
  3. Desks are built to order and take around 5 business days to assemble once payment is made. 
  4. Allow another 5-10 business days for delivery once order is despatched, based on location of delivery, Removalists workload and Customer’s availability to accept delivery.
  5. Custom orders can take up to 30 business days to manufacture. Every effort will be made by Ergomotion to reduce this lead time if possible.
  6. Delivery of goods shall be undertaken by the Ergomotion to the Customer:
  7. Subject to availability and without any liability on behalf of Ergomotion for any delays.
  8. Once the goods have been delivered by Ergomotion to the Customer, all risk in and to the goods shall pass to the Customer.
  9. The cost of freight varies in regional areas. By placing an order you accept that Ergomotion will contact you to discuss freight should your delivery address be in a regional location. We suggest you contact Ergomotion via email or phone to get an accurate freight cost prior to placing your order.

Confirmation of order

Once your order is placed a representative from Ergomotion will contact the Customer to confirm:

  1. Product and accessories ordered.
  2. Delivery address.
  3. Delivery time frame.
  4. Answer any questions the Customer may have.

Claims & Warranty

  1. Ergomotion warrants the motiondesk motor, electronics and frame for a period of 10 years. Ergomotion warrants the Edesk motor, electronics and frame for a period of 3 years. Ergomotion warrants the motiontv & motionpc motors, electronics and frame for a period of 2 years. The warranty covers the frame and all electronics against faulty workmanship and defective materials. 
  2. All claims for any damage and/or defect in the goods purchased by the Customer must be made to  Ergomotion in writing within 2 days of delivery of the goods otherwise the goods are deemed to be accepted and in good working order and condition.
  3. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, or due to a technical issue.
  4. Ergomotion aims to ensure all of our customers are satisfied with our products. Please contact us and we will do our best, within reason to rectify any issues.
  5. The warranty is transferrable with the product.
  6. If you break or damage the desk, or any of the components, the warranty is void for those components. If they need replacing, you will be required to purchase an additional component. Please contact us if you need replacement parts.

Refunds & Returns

  1. Ergomotion does not accept returns or refunds for “Change of Mind” purchases.
  2. If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair.Ergomotion may have the faulty product assessed by a third-party to determine the nature and cause of the fault. Officeworks reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

Questions & further information

If you have questions about this policy, please feel free to contact us at:

Ergomotion Pty Ltd
ABN 65 669 412 322

17 Malane Street, Bentleigh East, VIC, 3165, Australia

Ph. 03 9579 1454
Web. www.ergomotion.com.au
Email. sales@ergomotion.com.au


Google Reviews

Ergomotion

Google Reviews

Big Dawg 13/08/22

Google
Bought sit, stand desk. Great product, fantastic service all at a reasonable price.

Jack Lu 12/08/22

Google
Guy was a pleasure to deal with from the beginning and catered to my specifications. The quality of the table was amazing! I’ve seen some other desks from other manufacturers which were extremely flimsy, unstable and poorly constructed. The product was custom built and received very promptly as well. Thanks again Guy, I know where I’ll be heading the next time I’m in need of a desk!

Claudia Franceschini 05/08/22

Google
My young son adores his sit stand desk from Ergomotion, we are very happy with the quality and we love that his desk will grow with him into his adult years. Guy was a pleasure to deal with. We highly recommend.

JT 30/07/22

Google
Guy provided an e-desk for me. I used it with a natural bamboo tabletop 180cm in width and it works wonderfully. Guy was very responsive with a qeury i had about the product - i couldnt ask for more. Highly recommended.

Michael Dao 21/07/22

Google
Guy has been one of the most helpful people in helping me setting up my brand new desk frame. He guided me on where to find the best quality desktops to add onto the desk legs.

Desiree Inez Roque 07/07/22

Google
Guy was an absolute professional from start to finish. Very seamless process with ordering to pick up taking less than 24hrs.

Guy will take the time to understand your requirements, communicates clearly and will not try to upsell items you don’t require. Instructions to put together are clear and the videos on the website are helpful too.

We are extremely happy with our purchases. Desks are well designed and built. We love our new desks and would happily recommend Ergomotion.

Thanks Guy and all the best!

Nathan Byren 01/07/22

Google
**Reposting from my personal account.**

I spoke to Guy shortly after moving to Australia to get some information about their standing desks. I'd been on the hunt for one for a while and was struggling to find something that seemed to be good quality while still being reasonably priced.

Guy answered all my questions confidently and clearly, checked their stock levels since I was looking at a hardwood desktop not specified on their site and got back to me promptly with all the information.

When I was ready to go ahead with the order, it was a quick phone call and my order was on it's way. When the delivery seemed as though it might take longer than expected, Guy dropped the desk with me himself.

I put the desk together which was a very simple process - although a powered screw driver would have made the job much easier for me, I left all my tools in South Africa when I moved over and haven't built up a collection again just yet. The desk has been great and will get I'm sure, many years of happy use!

I highly recommend Ergomotion as a brand! Guy's service is a strong addition to an already great product.

Joshua Brown 01/07/22

Google
Guy was just a pleasure to deal with. Excellent knowledge and advice which followed through to excellent after sales. The e-desk is very sturdy, easy to use and looks great. Great job Guy and thank you

Simona Scarparo 19/06/22

Google
I love my Ergomotion stand up desk! It is easy to set up and is made of quality materials. However, the best part of the purchase was the excellent customer service I received. Guy (the owner) came out in the pouring rain to measure the boot of my car to make sure I could pick the desk up (fully assembled) and it would fit. I ordered the desk on a Monday and it was ready by Tuesday morning. He helped loading the desk in my car, removed a leg so that it could fit and explained how to put the leg back in, which was very straightforward and did not need any tools. If you are considering buying a stand up desk, I would definitely recommend Ergomotion.

Sue Fraser 14/06/22

Google
Guy was lovely to deal with. He was prompt and courteous in all his communication. He was happy for us to look at the desk before purchase. Once ordered, the desk arrived so quickly. Guy set it all up and we are extremely happy with the product. Thanks Guy for your great service and care.
Read more...