March 25, 2024

Troubleshooting and Instructions to Set up TV Lift with Bluetooth Remote Control

By Guy

How to check your TV Lift and set it up correctly.

Whether you are setting up your TV lift for the first time or it has stopped working, below are some instructions on what to check to get it up and running again. Sometimes a power surge and electronic interference can cause the remote not to activate the TV lift.

Make sure there is power to the system.
Check all connections are plugged in and that there is no damage to any of the cables.
Place the control box with the receiver towards the front of the cabinet. Sometimes electronic equipment will interfere with the remote.
If you can operate the lift with the small up/down button but not the remote then the receiver may have to re-paired to the transmitter.
Run the lift all the way down with the manual small up/down button panel.
Remove power from the control box for about 30s.
Replace the power and you should see a blue light flashing from the Bluetooth dongle plugged in to the control box.
While the blue light is flashing press both the up and the down buttons together on the remote control. The blue light should go from flashing to steady for a few seconds and then go off. The remote is now paired to the receiver.
Now take the small manual up/down button panel and reset the system by pressing the down button once, letting it go and then keeping it down again for about 5-10s. You should see a small up/down movement in the lift. Once the movement has stopped the lift is reset and you can let the down button go.
Now press the up button on the small manual up/down panel and keep it pressed until the lift gets to the height you want. When there let the up button go to stop the lift. Put the manual up/down control away.
Now use only the remote control to operate the lift from now on.

See our range of the best TV Lifts in Australia here…

If the above doesn’t work then it may be a faulty remote, control box or motor, which we can replace. Contact us and we can fault find with you over the phone to isolate the problem and help you further.

Guy Director

Higher Diploma in Mechanical Engineering. Ergomotion Director since 2005.

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Rick Bruce 02/11/24

Google

After doing some due diligence and research into actuators I settled on this unit from ergomotion this unit is so solid and the operation is quite and flawless. The purchasing process and the shipping was absolutely fantastic!! I couldn’t be happier with the product and the entire process, I would highly recommend this company…. Rick Bruce

Shelley Jensen 07/09/24

Guy (the owner) delivered the desk and set it up quickly. He then gave me a lesson on how to use it and how to get the most out of it. Arrived on time and was absolutely lovely to deal with throughout the whole process. Highly recommend.

clifford sneider 06/09/24

Guy was fantastic and the desk is amazing

Jo Manning 08/08/24

I bought an adjustable desk from Guy a couple of years ago, got great service and good price. Recently we had a tiny issue which could not be fixed over the phone. Guy was more than happy to come out and look at it 2 days later. All fixed! I really appreciated his patience with me and accommodating us so quickly. Great old fashioned service and piece of mind. I love it. I know where to get my second desk when needed. Thank you Guy. Jo Manning

Deborah Hunt 25/07/24

ergomotion were fantastic to deal with. excellent customer service and a great product.

Andrew Pieterse 14/06/24

Great service and really quick shipping. It is great to know that you are getting quality parts from a Scandinavian manufacturer with your standing desk purchase rather than the cheap knock off stuff you get from other major brands. Reasonably priced for the quality too!

Janette Clarke 20/05/24

Guy was very accommodating with meeting him at a time that suited me. He assembled the desk prior to me collecting so I only had to carry it inside with help (it's pretty heavy). The desk is great, the storage racks underneath with the 6 x built in powerpoints was worth the extra money. I have a functioning & tidy workplace.
Guy was brilliant, I highly recommend.
Janette

Nickel 10/05/24

Have now purchased 2 stand up office desks off Guy, benchmark sales service from him, all via email, so easy; from quote to plug in, only matched by the strong quality of these machines, solid and stable. If only everything in life was this easy and reliable.

Jennifer Fadriquela 23/03/24

I purchased an EDesk this month from Ergomotion, and it was a remarkably smooth transaction. Guy was eager to answer all my questions before my purchase. As a first-time buyer of a standing desk, I truly appreciated how he addressed my queries with thorough details and provided options within my budget.

The delivery process was also smooth, despite a slight delay in the ETA. Guy ensured I received all necessary updates from the courier/removalist.

I've been using the desk for a couple of weeks now and I'm satisfied with it. It's sturdy on all height adjustments and the motor works as expected. I also like oak finish because it's clean-looking and suits my room setup.

Overall, I'm happy with my purchase and I'll definitely recommend Ergomotion to someone looking for their desk needs.

Josh Oliver 04/02/24

I've had an ergomotion desk for 10 years. It's still as good today as it was brand new. Over the years Guy has always responded promptly to any guidance I've needed (mostly help putting the desk back together after removalists take it apart).

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Troubleshooting and Instructions to Set up TV Lift with Bluetooth Remote Control