Terms & Conditions

Our terms and Conditions apply to all sales, a copy of which can be requested from us at any time. Some terms to be aware of that pertain to delivery, warranty, returns and refunds.

Confirmation of order

Once your order is placed a representative from Ergomotion will contact the Customer to confirm:

  1. Product and accessories ordered.
  2. Delivery address.
  3. Delivery time frame.
  4. Answer any questions the Customer may have.

Delivery

  1. A representative from Ergomotion will contact the Customer to arrange a suitable delivery date and time when orders are ready.
  2. The desk is delivered fully assembled with a furniture removalist during work hours Monday-Friday.
  3. Desks are built to order and take around 5 business days to assemble once payment is made. 
  4. Allow another 5-10 business days for delivery once order is despatched, based on location of delivery, Removalists workload and Customer’s availability to accept delivery.
  5. Custom orders can take up to 30 business days to manufacture. Every effort will be made by Ergomotion to reduce this lead time if possible.
  6. Delivery of goods shall be undertaken by the Ergomotion to the Customer:
  7. Subject to availability and without any liability on behalf of Ergomotion for any delays.
  8. Once the goods have been delivered by Ergomotion to the Customer, all risk in and to the goods shall pass to the Customer.
  9. The cost of freight varies in regional areas. By placing an order you accept that Ergomotion will contact you to discuss freight should your delivery address be in a regional location. We suggest you contact Ergomotion via email or phone to get an accurate freight cost prior to placing your order.

Claims & Warranty

  1. Ergomotion warrants the motiondesk motor, electronics and frame for a period of 10 years. Ergomotion warrants the Edesk motor, electronics and frame for a period of 3 years. Ergomotion warrants the motiontv & motionpc motors, electronics and frame for a period of 2 years. The warranty covers the frame and all electronics against faulty workmanship and defective materials. 
  2. All claims for any damage and/or defect in the goods purchased by the Customer must be made to  Ergomotion in writing within 2 days of delivery of the goods otherwise the goods are deemed to be accepted and in good working order and condition.
  3. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, or due to a technical issue.
  4. Ergomotion aims to ensure all of our customers are satisfied with our products. Please contact us and we will do our best, within reason to rectify any issues.
  5. The warranty is transferrable with the product.
  6. If you break or damage the desk, or any of the components, the warranty is void for those components. If they need replacing, you will be required to purchase an additional component. Please contact us if you need replacement parts.

Refunds & Returns

  1. Ergomotion does not accept returns or refunds for “Change of Mind” purchases.
  2. If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair.Ergomotion may have the faulty product assessed by a third-party to determine the nature and cause of the fault. Officeworks reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

Questions & further information

If you have questions about this policy, please feel free to contact us at:

Ergomotion Pty Ltd
ABN 65 669 412 322

17 Malane Street, Bentleigh East, VIC, 3165, Australia

Ph. 03 9579 1454
Web. www.ergomotion.com.au
Email. sales@ergomotion.com.au


Google Reviews

Ergomotion

Google Reviews

Janette Clarke 20/05/24

Google
Guy was very accommodating with meeting him at a time that suited me. He assembled the desk prior to me collecting so I only had to carry it inside with help (it's pretty heavy). The desk is great, the storage racks underneath with the 6 x built in powerpoints was worth the extra money. I have a functioning & tidy workplace.
Guy was brilliant, I highly recommend.
Janette

Nickel 10/05/24

Google
Have now purchased 2 stand up office desks off Guy, benchmark sales service from him, all via email, so easy; from quote to plug in, only matched by the strong quality of these machines, solid and stable. If only everything in life was this easy and reliable.

Jennifer Fadriquela 23/03/24

Google
I purchased an EDesk this month from Ergomotion, and it was a remarkably smooth transaction. Guy was eager to answer all my questions before my purchase. As a first-time buyer of a standing desk, I truly appreciated how he addressed my queries with thorough details and provided options within my budget.

The delivery process was also smooth, despite a slight delay in the ETA. Guy ensured I received all necessary updates from the courier/removalist.

I've been using the desk for a couple of weeks now and I'm satisfied with it. It's sturdy on all height adjustments and the motor works as expected. I also like oak finish because it's clean-looking and suits my room setup.

Overall, I'm happy with my purchase and I'll definitely recommend Ergomotion to someone looking for their desk needs.

Josh Oliver 04/02/24

Google
I've had an ergomotion desk for 10 years. It's still as good today as it was brand new. Over the years Guy has always responded promptly to any guidance I've needed (mostly help putting the desk back together after removalists take it apart).

Michael Cheung 18/01/24

Google
Great service from Guy and the team at Ergomotion! Helped with all my queries and was able to source a standing desk part for me when many others weren't able! Highly recommend!

Shao Lei 30/11/23

Google
Decent desk and awesome service. Highly recommend

Rod Hathway 10/11/23

Google
Awesome experience. Great value, super customer experience, ordered, assembled and picked up in 24 hours!

Dom K 06/11/23

Google
Skip the big name brands and buy from Guy instead, 10/10 linak parts with a very well built tabletop.

Chris Wu 06/11/23

Google
I purchased the edesk from Guy at Ergomotion. Guy was a pleasure to deal with and the desk arrived the next day. Guy was highly knowledgeable on the desk and provided very prompt support on the installation. I can highly recommend Ergomotion.

Albert Altit 29/09/23

Google
Excellent quality and superb Customer service. Guy walked us through the options and benefits of each and enabled us to easily decide on which option we wanted.

Installation was a breeze - Guy did a fantastic job !!
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