Nearly Half of Companies Offering Etiquette Classes to Employees Post-Pandemic

Pandemic Office Etiquette

Nearly Half of Companies Offering Etiquette Classes to Employees Post-Pandemic

As the world continues to grapple with the effects of the pandemic, companies are finding that many employees who have been working remotely for years have lost touch with the norms and expectations of office behavior. From dressing appropriately to engaging in professional conversation, a significant number of employees seem to have forgotten the basics. As a result, about 45% of companies are now offering etiquette classes to their workers, with another 18% planning to follow suit by year-end, according to a recent survey by ResumeBuilder that polled over 1,000 leaders.

These classes cover a wide range of topics, including professional attire, proper email communication, and how to handle constructive criticism. They also touch on more nuanced aspects like avoiding sensitive topics in the workplace and taking appropriate lunch breaks. While these might seem like common sense to seasoned employees, the pandemic has blurred the lines so much that many need a refresher. Additionally, Gen Z employees who started their careers during the pandemic may not be familiar with office professionalism.

However, these classes aren’t just about physical office etiquette. As remote and hybrid work models continue to dominate, companies are also focusing on virtual etiquette. This includes being considerate of different time zones, managing video call fatigue, and communicating effectively online. One such example is how to choose the best standing desk for a comfortable and productive remote working environment.

According to ResumeBuilder, most leaders who have implemented these classes find them highly effective. Young Pham, co-founder of media company Bizreport, initially offered training only to new hires but quickly realized that office etiquette training is beneficial for all employees, regardless of experience level or position.

Interestingly, about 60% of the leaders offering etiquette classes have made them mandatory for all workers, including those who spent decades in traditional office settings before the pandemic. Among this group, 54% specifically require them for Gen Z workers. The younger an employee is, the more likely they need help developing soft skills due to limited in-person work experiences.

Big Four consulting firms such as Deloitte, KPMG, and PwC offer specialized training tailored for Gen Z workers. Stacie Haller, ResumeBuilder’s chief career advisor, notes that Gen Z often gets criticized for a lack of professionalism, which translates to not having the necessary ‘soft skills’ for effective work. She believes these classes should be seen as supportive rather than punitive.

Jon Holt, CEO of KPMG U.K., agrees. He told Fortune’s Paolo Confino that he admires Gen Z’s resilience and believes it’s crucial for businesses to support them as they start their careers. This includes providing additional courses to help them develop soft skills. KPMG U.K.’s incoming campus hires receive lessons on essential skills like teamwork, giving presentations, and effective face-to-face communication.

However, the fact that most companies offer classes for all workers implies that even seasoned employees could benefit from a refresher course. As the world continues to navigate the new normal of work, these etiquette classes are helping employees adapt and thrive in both physical and virtual workspaces. Whether it’s learning how to use an electric height adjustable standing desk for better posture or understanding how to communicate effectively online, these classes are proving invaluable in today’s evolving work landscape.

author avatar
Guy Director
Higher Diploma in Mechanical Engineering. Ergomotion Director since 2005.

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Ergomotion

Google Reviews

Josh Oliver 04/02/24

Google
I've had an ergomotion desk for 10 years. It's still as good today as it was brand new. Over the years Guy has always responded promptly to any guidance I've needed (mostly help putting the desk back together after removalists take it apart).

Michael Cheung 18/01/24

Google
Great service from Guy and the team at Ergomotion! Helped with all my queries and was able to source a standing desk part for me when many others weren't able! Highly recommend!

Shao Lei 30/11/23

Google
Decent desk and awesome service. Highly recommend

Rod Hathway 10/11/23

Google
Awesome experience. Great value, super customer experience, ordered, assembled and picked up in 24 hours!

Dom K 06/11/23

Google
Skip the big name brands and buy from Guy instead, 10/10 linak parts with a very well built tabletop.

Chris Wu 06/11/23

Google
I purchased the edesk from Guy at Ergomotion. Guy was a pleasure to deal with and the desk arrived the next day. Guy was highly knowledgeable on the desk and provided very prompt support on the installation. I can highly recommend Ergomotion.

Albert Altit 29/09/23

Google
Excellent quality and superb Customer service. Guy walked us through the options and benefits of each and enabled us to easily decide on which option we wanted.

Installation was a breeze - Guy did a fantastic job !!

Long Hei Tai 15/09/23

Google
Guy is very helpful on my inquiry. The desk is very good in quality and I love it very much.

Thai Nguyen 03/09/23

Google
This is the second desk I have ordered to cater for my growing business. I find the quality of the products excellent and definitely an investment for the future. Great and efficient service and very helpful from the ordering process to the delivery process also. Thank so much to Guy who did a great job with following up and providing updates every step of the way.

GT 01/09/23

Google
Brilliant product, realisable and fast delivery. Thanks guy and the team.
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