Companies Struggle to Prepare Employees for AI Revolution

Ai Revolution

Companies Struggle to Prepare Employees for AI Revolution

As the wave of artificial intelligence (AI) continues to surge, transforming industries and job roles, many white-collar workers are left pondering about their future. The launch of ChatGPT last November sparked a blend of excitement and apprehension about the potential of AI to revolutionize workplaces. However, the reality is that change, particularly in larger organizations, is a gradual process. The buzz around AI has often outpaced businesses’ ability to adapt, leaving employees in a state of uncertainty, eagerly awaiting clear guidelines and training from their employers.

According to a survey conducted by Boston Consulting Group Inc., which involved around 13,000 workers from 18 countries, over 85% of employees are convinced that they will require training to tackle the changes brought about by AI in their jobs. However, less than 15% have received any form of such training so far.

This scenario is set to change as companies are now strategizing and investing in employee training for AI integration. While some firms have restricted the use of tools like ChatGPT due to security concerns, others have embraced generative AI fully, rushing to develop and roll out comprehensive training programs for their staff.

PricewaterhouseCoopers LLP, a leading consulting firm, is one such company that has embarked on this journey. The firm plans to roll out compulsory training for its entire US workforce over a span of five months, beginning from August. Yolanda Seals-Coffield, PwC’s US Chief People Officer, believes that the first step is to demystify AI technology. She said, “The sooner we can get out and start to teach people about this technology, the sooner we can dispel some of that.”

PwC plans to categorize its workforce into three groups based on the depth of understanding required for the new technology. The first group will receive mandatory training on the basics of generative AI, covering its definition, functioning, best practices, and ethical usage. The second and third groups will comprise software engineers who require more technical training to integrate AI into internal systems, and senior leaders who need a comprehensive understanding to assist clients in transforming their businesses.

PwC has a detailed training roadmap in place but has deliberately chosen not to extend it beyond December. Seals-Coffield explained this decision by saying, “Quite frankly we didn’t go beyond that because we think the technology will continue to evolve. We want to make sure that we’re not stuck and committed to something that by January will need to be completely redone.”

Other companies like Booz Allen Hamilton Inc. are adopting a less formal approach. This consulting firm offers voluntary training that employees can undertake in their own time. They also provide two weekly virtual sessions on best practices.

Digital consultancy Publicis Sapient is adopting a more targeted approach. The company plans to train all employees in prompt engineering – the process of crafting precise questions to get the best answers from a chatbot.

Meanwhile, online learning platform Coursera Inc. has adopted a learn-by-doing approach. CEO Jeff Maggioncalda encourages staff to experiment with new tech as much as possible in their work and share their learnings.

However, Maggioncalda believes that this kind of organizational transformation cannot be entirely bottom-up or top-down. He insists that middle managers play a crucial role in this process and need training on how to teach their direct reports how to do their jobs differently.

In conclusion, as companies strategize training employees for AI integration, it’s clear that the approach varies from company to company. Whether it’s an electric height adjustable standing desk or AI technology, adaptation is key in today’s fast-paced business world. As such, firms need to ensure they provide adequate training and support for their employees as they navigate this new technological landscape.

author avatar
Guy Director
Higher Diploma in Mechanical Engineering. Ergomotion Director since 2005.

Google Reviews


Google Reviews

Andrew Pieterse 14/06/24

Great service and really quick shipping. It is great to know that you are getting quality parts from a Scandinavian manufacturer with your standing desk purchase rather than the cheap knock off stuff you get from other major brands. Reasonably priced for the quality too!

Janette Clarke 20/05/24

Guy was very accommodating with meeting him at a time that suited me. He assembled the desk prior to me collecting so I only had to carry it inside with help (it's pretty heavy). The desk is great, the storage racks underneath with the 6 x built in powerpoints was worth the extra money. I have a functioning & tidy workplace.
Guy was brilliant, I highly recommend.

Nickel 10/05/24

Have now purchased 2 stand up office desks off Guy, benchmark sales service from him, all via email, so easy; from quote to plug in, only matched by the strong quality of these machines, solid and stable. If only everything in life was this easy and reliable.

Jennifer Fadriquela 23/03/24

I purchased an EDesk this month from Ergomotion, and it was a remarkably smooth transaction. Guy was eager to answer all my questions before my purchase. As a first-time buyer of a standing desk, I truly appreciated how he addressed my queries with thorough details and provided options within my budget.

The delivery process was also smooth, despite a slight delay in the ETA. Guy ensured I received all necessary updates from the courier/removalist.

I've been using the desk for a couple of weeks now and I'm satisfied with it. It's sturdy on all height adjustments and the motor works as expected. I also like oak finish because it's clean-looking and suits my room setup.

Overall, I'm happy with my purchase and I'll definitely recommend Ergomotion to someone looking for their desk needs.

Josh Oliver 04/02/24

I've had an ergomotion desk for 10 years. It's still as good today as it was brand new. Over the years Guy has always responded promptly to any guidance I've needed (mostly help putting the desk back together after removalists take it apart).

Michael Cheung 18/01/24

Great service from Guy and the team at Ergomotion! Helped with all my queries and was able to source a standing desk part for me when many others weren't able! Highly recommend!

Shao Lei 30/11/23

Decent desk and awesome service. Highly recommend

Rod Hathway 10/11/23

Awesome experience. Great value, super customer experience, ordered, assembled and picked up in 24 hours!

Dom K 06/11/23

Skip the big name brands and buy from Guy instead, 10/10 linak parts with a very well built tabletop.

Chris Wu 06/11/23

I purchased the edesk from Guy at Ergomotion. Guy was a pleasure to deal with and the desk arrived the next day. Guy was highly knowledgeable on the desk and provided very prompt support on the installation. I can highly recommend Ergomotion.